Refund & Cancellation

Refund & Cancellation Policy

Effective Date: 1 October 2025
Website: https://www.toyzvault.com
Contact Email: support@toyzvault.com

At Toyzvault, we take great care to ensure your order arrives in perfect condition. Please read our policy carefully before placing your order.

Before Dispatch
- Orders can be cancelled within 24 hours of placement or before dispatch, whichever is earlier.
- To cancel, email support@toyzvault.com with your order number.
- Approved cancellations are refunded in full to the original payment method within 5–7 business days.
After Dispatch / Delivered Orders
- No cancellation or refund is possible once an order has been dispatched or delivered.
- Please double-check your cart and shipping details before completing checkout.

No Returns or Refunds
- We do not accept returns or provide refunds for delivered orders.
- All sales are final once the product reaches you.

If your order arrives damaged or defective, we will send a replacement product at no extra cost, provided all conditions below are met:
1. Unboxing Video:
  - You must record a clear, continuous unboxing video from the moment the sealed package is opened.
  - The video must show the shipping label, full unboxing process, and the damage/defect clearly.
2. Time Frame:
  - Email the video and your order details to support@toyzvault.com within 24 hours of delivery.
3. Verification:
  - Our team will review the video. If the claim is approved, a replacement will be shipped to you.
  - No refunds will be issued; only a replacement will be provided.
Claims without an unboxing video or submitted after 24 hours of delivery will not be eligible for replacement.

For any cancellation requests (before dispatch) or damage claims, contact us at:
Email: support@toyzvault.com